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Returns Policy
Last Updated: 25/11/2024
1. General Information
1.1 The Site is operated by Biowrap Limited, a New Zealand-based business (referred to as “we”, “our”, or “us”).
1.2 All products and services offered on the Site are available only to residents of New Zealand, unless stated otherwise.
2. Orders and Payments
2.1 By placing an order, you are offering to purchase a product or service under these Terms and Conditions.
2.2 All prices are in New Zealand dollars (NZD) and include GST unless stated otherwise.
2.3 We reserve the right to cancel or refuse any order at our discretion.
2.4 Payments can be made through the available payment methods on the Site, including credit cards, and other secure payment providers.
2.5 By providing your payment information, you authorise us to charge the total amount of your order, including shipping and taxes.
3. Shipping and Delivery
3.1 We aim to dispatch orders as quickly as possible, typically within 2 business days.
3.2 Delivery times may vary depending on your location and the shipping service used. You will receive a tracking number for your order once it has been dispatched.
3.3 We are not responsible for any delays caused by third-party shipping carriers.
4. Product Availability
4.1 All products are subject to availability. In the case that an item is out of stock, we will notify you and provide an estimated restock date or offer an alternative solution.
4.2 We make every effort to display accurate product descriptions, images, and pricing, but we do not guarantee the accuracy or completeness of the information on the Site.
5. Intellectual Property
5.1 All content on the Site, including text, images, logos, and trademarks, is the property of Biowrap Limited or its licensors and is protected by New Zealand copyright and trademark laws.
5.2 You may not use, reproduce, or distribute any of our content without prior written consent.
6. Account Creation and Security
6.1 You may be required to create an account to make a purchase on the Site.
6.2 You agree to provide accurate and up-to-date information when creating an account and to protect your login details.
6.3 You are responsible for all activities that occur under your account, and you must notify us immediately if you suspect any unauthorized use.
7. Privacy and Data Protection
7.1 Your use of the Site is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal information.
8. Limitation of Liability
8.1 To the fullest extent permitted by law, we will not be held liable for any indirect, incidental, or consequential damages arising from your use of the Site or the purchase of products from us.
8.2 Our total liability for any claim arising under these Terms and Conditions will be limited to the purchase price of the product or service that gave rise to the claim.
9. Changes to Terms and Conditions
9.1 We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on the Site, and the revised version will apply to all orders placed after the updated date.
10. Governing Law
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand.
10.2 Any disputes arising under these Terms and Conditions shall be resolved through the New Zealand courts.