Privacy Policy

At Biowrap, we value your privacy. This policy explains how we collect, use, store, and protect your personal information in compliance with the New Zealand Privacy Act 2020.
By using our website or providing personal information, you agree to this policy.
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1. Information We Collect

   We collect personal information that you provide to us directly or that we collect automatically, including:

   • Contact details: name, email, phone number, company name, delivery and billing addresses.
   • Account & order details: purchase history, invoices, payment information (processed securely).
   • Website data: IP address, browser type, device information, analytics data.
   • Marketing preferences: consent to receive promotions and updates.
   • Other information: feedback, enquiries, or other information you choose to share.

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2. How We Use Your Information

   We use your personal information to:

   • Process and deliver your orders.
   • Respond to enquiries and provide support.
   • Send updates or important service information.
   • Improve our website, products, and services.
   • Send promotional offers if you’ve opted in.
   • Comply with legal obligations.

   We will not use your personal information for purposes outside those listed without your consent.

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3. Sharing Your Information

   We may share your information with trusted third parties who support our business, including:

   • Payment processors and financial institutions.
   • Delivery and logistics providers.
   • IT service providers for hosting and analytics.
   • Marketing partners (with your consent).

   We will never sell your personal information and ensure all third parties protect it in line with the Privacy Act.

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4. Security and Storage

We use reasonable technical and organisational safeguards to protect your personal information.
Our systems are designed to prevent unauthorised access, disclosure, alteration, or destruction of data.

If a data breach occurs that may cause serious harm, we will notify you and the Office of the Privacy Commissioner as required.

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5. Data Retention

We keep your personal information only as long as necessary for the purpose it was collected, or as required by law. When no longer needed, your information will be securely deleted or anonymised.

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6. Cookies and Analytics

Our website uses cookies to enhance your experience and analyse usage patterns. You can manage or disable cookies in your browser settings, though this may affect website functionality.

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7. Your Rights

   You have the right to:

   • Access the personal information we hold about you.
   • Correct any inaccurate or incomplete information.
   • Withdraw consent for marketing communications.
   • Lodge a privacy complaint.

   To exercise these rights, contact us using the details below.

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8. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website with an updated “Effective Date.”
Continued use of our services constitutes acceptance of the revised policy.

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9. Contact Us

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

Biowrap
5a Tarndale Grove Albany
Info@localhost
09 448 5174
Biowrap.co.nz

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