1. Eligibility for Returns 

1.1 You may return products purchased from Biowrap Limited within 30 days of the delivery date for a refund, exchange, or store credit, provided the items are in new, unused condition with all original packaging intact. 
1.2 The following items are not eligible for return: 

2. How to Return an Item 

2.1 To initiate a return, please contact our customer service team at [email protected] or call 09 448 5174 within 30 days of receiving your order. 
2.2 You will need to provide your order number, a description of the item, and the reason for the return. 
2.3 We will then provide you with a return authorization and instructions for returning the item. 
2.4 Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. 

3. Refunds and Exchanges 

3.1 Once we receive your returned item, we will inspect it to ensure it meets our return criteria. 
3.2 If your return is accepted, we will process your refund or exchange within [X] business days. 
3.3 Refunds will be issued to the original payment method. 
3.4 For exchanges, we will send the replacement item(s) after the returned item is received. 

4. Damaged or Defective Products 

4.1 If your product arrives damaged or defective, please contact us within 7 days of receiving your order. 
4.2 We may request photos of the damage or defect to assist with the return process. 
4.3 In cases of damaged or defective items, we will cover the return shipping costs and offer a full refund or replacement. 

5. Non-Returnable Items